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OPSEC Partners

Dell

Product Version Certified: Datacenter Enterprise
Certified for use with: Check Point Next Generation with Application Intelligence

Product Description: Datacenter Enterprise is a software solution that enables MSPs to deliver remote IT monitoring, security and remediation. Datacenter Enterprise monitors virtually any device and application, tracks and trends on performance, alerts you to potential IT issues, helps you resolve them through remediation capabilities, and generates customer-facing reports.
 
Key Features and Benefits
OPSEC Integration
Additional Information		 Clear  
 
Company Description: Dell provides a service delivery platform that significantly reduces the operations costs of client set-up and management over the life of the customer contract. We've integrated enterprise-class network, system, application and security monitoring into software that incorporates a one-to-many service delivery model. Utilizing Dell, solution providers simultaneously deliver customized, affordable services to thousands of end clients – true mass customization. Dell's automated policy provisioning enforces ITIL best practices while reducing the total costs of deploying, configuring and managing end client service contracts over time.
 
Key Features and Benefits
  • Multi-tenant monitoring – Support multiple customers and sites from one system.
  • Access control, delegation and privileges – Define roles and responsibilities for your staff and end users.
  • Notifications – Generate and transmit alerts by email, pager or email-enabled cell phones. Notification format is customizable to integrate with other applications.
  • Policy-based provisioning – Define your monitoring policies once and assign them to devices in seconds. 2,000 default policy-monitoring components are included to speed deployment and deliver industry best practices.
  • Integrated knowledge base – Hot-link alerts to best practices for resolution, enabling entry-level staff to perform remediation.
  • Performance – Store, trend and report on dozens of performance statistics such as CPU, memory, disk and interface utilization. Generate alerts on threshold violations, with automatic clearing capabilities.
  • Vulnerability scanning – Scan and report on 2,000+ vulnerabilities across hardware and software.
  • Patch management – Scan for missing patches and deploy updates to one or multiple Windows devices, per customer or per device. You control post-install reboots to minimize disruption, and multi-tiered deployment reduces network bandwidth.
  • Intrusion monitoring – Monitor login/logout activity by user/device, failed login details, and account modification activity.
  • Firewall monitoring – Monitor and report on firewall performance, configuration changes, VPN issues, and DoS attacks.
  • Remote control – Take control of your customers’ systems using a VNC-based desktop sharing system, which does not require the use of a VPN. Or open any TCP port across the VPN-free connection to use Telnet, SSH, or Microsoft Terminal Services.
  • Remote task execution – Execute remote commands, including scripts, on an instant, scheduled or recurring basis across a single or many devices.
  • File transfer – Upload and download files to and from remote Windows devices without the need for a VPN.
  • Agent-less architecture – Eliminate the time-consuming tasks of deploying, installing, configuring and maintaining hardware/software probes and agents.
OPSEC Integration
By utilizing the following process a customer of both Checkpoint and Dell will be able to effectively monitor their Checkpoint deployment and respond to events occurring in that environment from the Dell console whether or not the Checkpoint application is running on a Windows or Unix OS. By monitoring the base OS as well as forwarding Checkpoint alerts to the Dell monitoring software the customer will be able to view events across their entire environment without having to launch a second application. Once an event has been detected the customer can then launch the Checkpoint Smart Console to further diagnose the condition and take the appropriate action. Additionally in a managed service offering the Managed Service Provider can receive, respond or forward alerts from the Checkpoint deployment at the customer site without compromising site security. Dell has the ability to run a remote polling engine known as SilverStreak that communicates over SSL to the centralized appliance. This allows a Service Provider to manage a Checkpoint deployment without having to define a VPN to the site or allow access to the Checkpoint application. This mechanism also alleviates the need to be concerned with overlapping NAT (Network Address Translation) domains at multiple customer networks as Dell uniquely identifies each SilverStreak deployment.

Within the Checkpoint Smart Dashboard the customer will define two user-defined actions. These actions will initiate a Syslog message if the system is UNIX based or it will create an event log entry in the Application log if the system is Windows based. The customer will then be able to configure the Checkpoint application to forward messages generated in the Checkpoint application whether they are matched firewall rules or SmartDefense alerts. Basically anywhere in the Checkpoint application where a user defined action can be defined can potentially to be sent to the Dell appliance. Dell will also be able to monitor the underlying OS on both the management station and the enforcement points. CPU, Memory and disk statistics as well as any error that is written to the messages log (UNIX) or the Windows event logs can be monitored. Additionally on Windows Dell will monitor the state of not only the Checkpoint services but also any critical service on the system to ensure the correct functioning of the system. Any alert generated in the system will follow Dell’s powerful notification rules to ensure the appropriate person is notified at the appropriate time either by e-mail, pager (TAPI interface) or both. Dell also includes a policy designed to be used by the provider to monitor for significant events in the Checkpoint application or it's underlying operating system. The provider need only apply the policy to the device(s) making the addition of more CheckPoint devices a simple, repeatable process. The policy supplied by Dell can be added to or modified by the provider to match a particular deployment.
 
Additional Information

Dell Diagram
Dell Set-up Instructions